Refund policy

If you are not completely happy with your purchase, you can return it within 14 days. We can only accept products in original condition, clean, unworn and provided with packaging.

To start a return, you can create a return request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

As soon as we have processed your return, you will receive a message about this. The purchase amount - minus € 4.25 handling (incl delivery) costs - will then be refunded within 7 days via the same payment method with which you paid.

You can always contact us for any return question at info@gudia.eu

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.